All Systems Operational
Uptime over the past 90 days. View historical uptime.
Stores Operational
90 days ago
99.88 % uptime
Today
Merchant Dashboards Operational
90 days ago
99.93 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Third party services Operational
90 days ago
100.0 % uptime
Today
ZidShip Operational
90 days ago
100.0 % uptime
Today
ZidPay Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 25, 2023

No incidents reported today.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023
Partial micro cut of our stores
Resolved - The issue was identified and resolved. We apologise for all the inconveniences.
Mar 22, 11:41 GMT+03:00
Investigating - We had a 4 min outage as a result of microcut experienced in our database. The total outage started on 11:31am and completed at 11:35am.
Mar 22, 11:41 GMT+03:00
Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023
Service Interruption - 103 minutes - 14-Mar-2023 8:26pm to 10:13pm KSA time
Resolved - The issue started at 8:26pm Saudi Time and lasted for 103 minutes. The issue was due to a failover of our main database that got into a loop and never restarted. The issue got escalated at 8:45pm to the executive support as high incident to AWS. They started to support us at 9:03pm and the problem got resolved at 10:13pm Saudi Time.

We are now working in getting the right post mortem report from AWS (Amazon Cloud) and understand the steps moving forward. The platform is stable and we will continue working to ensure we add more preventive controls.
Mar 14, 20:30 GMT+03:00
Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

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